Privacy Policy

This privacy policy sets out how HAMPSHIRE CLEANING SERVICES uses and protects any information that you give   when you use our HAMPSHIRE CLEANING SERVICES and  this website.

HAMSPHIRE CLEANING SERVICES (company register number 11480566) is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using our service or this website, then you can be assured that it will only be used in accordance with this privacy statement.

HAMPSHIRE CLEANING SERVICES may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 30th of January 2019

Please read this entire policy carefully. When using our websites, apps and services, you are agreeing to the practices described below.

 

What we collect

We may collect the following information:

Information that you provide to us, such as your name, address, email address and telephone number, age, personal description, details of your household or business, details of any pets you may have and any information about you or your property revealed in photographs and/or video and/or audio recordings of you or your property and any persons or objects therewith which you provide to us or which the service provider takes or records before, during and/or after the provision of the services in accordance with the terms and conditions of the services and any other information that you choose to provide voluntarily, when you:

    • submit a booking enquiry through our websites;
    • make a booking/order through our websites and during the service itself;
    • complete contact or enquiry forms on, or otherwise provide information via, our websites;
    • subscribe to receive any newsletter we may offer from time to time;
    • complete any voluntary surveys we may ask you to participate in from time to time;
    • send feedback to us via our website;
    • respond to our marketing communications;
    • correspond with us by telephone, post or email or via the instant chat function on our websites (in which case we will keep a record of that correspondence); or
    • report a problem with any of our Services.

Information that we may collect automatically each time you visit any of our websites

  • basic demographic information and preferences (if you opted in for sharing demographic data in your Google Account; technical information, including the type of device) you use, network information, your operating system, the type of browser you use, etc;
  • statistical usage data about our users' browsing actions, patterns, interactions and navigation through our websites. Please note that this data does not identify any individual;

Here is what type of information you can access:

Up-to-date information regarding recent orders; personal information (including name, email, phone, address, communications and personalised advertising preferences); marketing communication settings; booking and enquiry history.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • to improve our products and services.
  • to administer our websites and our apps and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • to monitor and improve the security, quality and efficiency of our products and services;
  • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
  • to make suggestions and recommendations to you about goods or services that may interest you and to otherwise manage our relationship with our clients.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

 

 

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to us at  HAMPSHIRE CLEANING SERVICES LTD 228 Holly Road, GU12 4SE, Aldershot

 

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes. You can also exercise this right at any time by contacting us using the contact details in paragraph Contact us below.

The General Data Protection Regulation also grants you the rights: to know about and access the information we hold about you, to request changes to your personal information if it is erroneous or misrepresents you in any way and to request a copy of your personal data, ask that we restrict the processing of your personal data, or to have us completely erase it.

Additionally, you can limit the personal information you share. The only way we collect personal information is when you provide it to us voluntary. You can choose to browse some parts of this website without ever creating an account, purchasing a service or otherwise submitting personal information to us. Any personal information that is given to us will generally be retained for as long as it is necessary to provide a service or operate our business, unless a longer retention period is required or permitted by law.

If you have more questions or you want to exercise any of your rights, contact our team by sending an email to :This email address is being protected from spambots. You need JavaScript enabled to view it.

We will then review your request and get back to you within 30 days. You can also reach out to The Information Commissioner's Office, who will be able to advise you on how to submit a complaint.

 

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

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